Use Familiar Terminology

The Feature Guide

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A big ease-of-use issue for software is the familiarity of the concepts that the user-interface presents. Ideally, the concepts that a user works with on the screen relate directly to the concepts that he or she works with in the real world. Otherwise the software ends up imposing a high cognitive load on you as you have to constantly translate between the two.

For example, if your team works with projects, then you're probably going to want to organize your team website by project. If your team works with repair facilities, then you'll probably want to organize by those.

Using Names that Reflect Your Work

With Tasks on the Run you can take the basic organizing items, which are folders, groups, and tasks, and you can customize the naming for each of these so that they relate more closely to the kind of work your team does.

• You can specify what folders are called across your website
• You can specify what tasks and groups are called within a folder

As a first example, you might be a property manager using Tasks on the Run to track building repairs. So, you might use folders to represent buildings, groups to represent units within buildings, and your tasks would be repairs. In this case the home page for a folder would look like this:

The Folder Details page for a property management example, showing custom naming
for folders, tasks, and groups

Or you might be a project manager for a software team that is doing SCRUM sprints. Now your folders can represent the sprints, your groups can represent the sprint goals, and your goals contain fine-grained work tasks:

The Tasks page for a SCRUM example, also showing custom naming

Next:  Customize Your Workflows

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